Support

Make sure you have granted the app permission to use your location. The compass uses both your GPS position and your device's magnetic compass sensor. If the reading seems off, try calibrating your device by moving it in a figure-8 motion a few times. Avoid using the compass near metal objects, magnets, or electronic devices that may interfere with the sensor.

Prayer times are calculated based on your precise GPS location. Ensure location permission is granted and that your device has a GPS signal. If you are indoors with weak GPS, try moving outside briefly to get an accurate fix. Prayer times may also vary slightly by calculation method — contact us if you'd like a specific method supported.

Check your internet connection — live streaming requires a stable connection (Wi-Fi or a good mobile data signal). If the issue persists, try closing and reopening the app. If a particular session isn't loading, the host may have poor upload speed; try again in a few minutes or watch the recording after the session ends.

Tap the broadcast button on the home screen and grant the app permission to access your camera and microphone when prompted. Give your session a title and tap "Go Live". Make sure you have a stable internet connection before broadcasting for the best experience for your viewers.

Yes. Navigate to the Recordings section in the app to access all past sessions. Recordings are typically available shortly after a live session ends.

To request account deletion, please email us at bayaanalive.app@gmail.com with the subject line "Account Deletion Request". We will process your request and permanently delete your account and associated data within 30 days.

First, try force-closing the app and reopening it. If crashes persist, try uninstalling and reinstalling the app — this clears any corrupted cache. Make sure your device's operating system is up to date (iOS 15+ or Android 8+). If the issue continues, please email us at bayaanalive.app@gmail.com with your device model and OS version.

Yes! Bayaan Live is available on the App Store for iPhone and iPad, and on Google Play for Android. Both are free to download.

You can manage notification preferences in the app's settings screen. Alternatively, disable all notifications for Bayaan Live through your device's system settings (iOS: Settings → Notifications → Bayaan Live; Android: Settings → Apps → Bayaan Live → Notifications).